10 Ways to Contact Us Right Now – 10 YEAR ANNIVERSARY
Our ten year anniversary is coming up, and as part of the celebrations we’ve decided to create a brand new blog series focused on giving you great information in lists of ten. This week, we’re showing you how seriously we take customer service, by talking about all the different ways you can contact us.
The simplest way is often the best. If you want to get in touch about an order, or have a query about getting a birth, marriage or death certificate replaced or legalised, you can contact us on +44 (0) 330 088 1142 and speak to one our fantastic advisors. If you’re in Dubai you can call +971 4 556 7338 and be connected directly to our Dubai office.
Emailing us is quick, easy, and you’re guaranteed a response within the hour (during regular working hours of course). If you’re looking to place an order, you can email us at firstname.lastname@example.org or email@example.com if you’re in Dubai. If you’re looking to discuss an order you’ve already placed, you can email at firstname.lastname@example.org or email@example.com (Dubai).
Did you know we have a Live Chat function on both Vital Certificates and Vital Legalisation? It’s situated at the bottom of the page and looks like this:
If you feel like you need to contact us with a query but can’t wait for an answer via email, click on the Chat now button and put in your name and email address. After a short wait you’ll be connected to one our advisors who will be more than happy to assist you.
FILL IN A FORM
We have numerous forms on our websites that you can fill in to contact us at your leisure. If you’re just looking to ask a question, you can click here to be taken to our “Ask a Question” form. We also have separate forms for legalising documents for the UAE, Qatar and Kuwait, as well as one for any other country you might be looking to legalise a document from or for.
If you’re in Dubai and need to legalise your documents for use there, you can click here to be taken to our Dubai-based website.
Whichever form you decide you need to fill in, you can always expect a reply within one working hour!
Sometimes it’s not convenient to make a phone call or send an email, or find the correct form to fill in, even if you have your phone nearby. That’s why we now offer Whatsapp as another option for you to get in touch with us! Over a billion people use Whatsapp everyday to chat to their friends and family, and now you can use it chat to us as well!
Our number is +44 7561 031947. Add us as a contact and we’ll automatically show up in your Whatsapp contact list (You can identify us by our signature ‘V’ logo!). From there you can speak to us as you would on any other chat platform. Try it out!
Have you visited our Facebook page? It’s full of kind reviews, interesting posts and best of all, you can message us there too! Just go to https://www.facebook.com/vitalconsular and click on the Contact Us link. Alternatively you can click here and it’ll start a conversation with us immediately.
As you can see, we’re quite active on Twitter. We post tons of useful content there, whether you’re just looking to replace a birth certificate, or you have an enquiry about our recently launched Jobs service. And our DM’s are now open to all! Feel free to message us with any questions you might have by going to https://twitter.com/vitalconsular.
Spend more of your time on LinkedIn than any other social network? We’ve got you covered. Our corporate clients can contact us on LinkedIn to discuss their orders too. If you want to discuss a corporate order, or talk to someone about setting up a corporate account for your company, feel free to contact either Sarah Nicholls or Brigitte Mehr. They’ll do their best to assist you.
Did you know you can contact us via Skype, for no cost to you whatsoever? Just go into your Skype directory and search for ‘vitalcerts’. Once you’ve found us, you can initiate a call and it’ll be routed straight through to our phone lines, with no charge to you. Go ahead and try it now!
Live nearby and just want to drop your documents off? Feel free to visit us, and one of our friendly team will get everything sorted for you. You can find our addresses below:
Batley Office (Head Office)
Suite 35, Batley Business Park
Technology Drive, Batley
Use our London Office address for Urgent Orders:
1 East Poultry Avenue